Introduction
ResidentialProxy.online ("we", "us", "our", or "the Platform") is committed to protecting the personal information of everyone who uses our services. This Privacy Policy describes how we collect, use, store, and protect your personal data when you visit our website or use our residential and mobile proxy services.
By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with its terms, please discontinue use of the Service immediately.
Who We Are
The data controller responsible for your personal information is ResidentialProxy.online, the operator of the proxy infrastructure service accessible at this domain. For all privacy-related inquiries, you may contact us directly at contact@residentialproxy.online.
We operate globally and serve clients across multiple jurisdictions. We are committed to handling your data in accordance with applicable privacy laws and regulations.
Data We Collect
We collect only the minimum data necessary to provide, maintain, and improve the Service. The categories of data we may process are:
Account & Registration Data
- Email address (required for account creation and communications).
- Password (stored as a one-way cryptographic hash — never in plain text).
- Username or display name, if provided.
Transaction Data
- Cryptocurrency wallet addresses used to top up your balance.
- Transaction hashes and confirmation timestamps on the blockchain.
- Account balance history and package purchase records.
Usage & Technical Data
- Bandwidth consumption logs (volume used per session, per package).
- Connection timestamps, proxy endpoint used, and protocol type (HTTP/HTTPS/SOCKS5).
- IP address of the device used to access the dashboard.
- Browser type, operating system, and referral source (for website analytics).
How We Use Your Data
We use the data we collect for specific, limited purposes. The table below summarizes how each data type is used:
| Data Type | Purpose | Basis |
|---|---|---|
| Email address | Account login, service notifications, support communications | Contract |
| Password hash | Account authentication and security | Contract |
| Transaction data | Balance crediting, billing records, fraud prevention | Contract |
| Usage logs | Bandwidth accounting, abuse detection, service optimization | Legitimate Interest |
| Device / browser data | Security monitoring, dashboard analytics | Legitimate Interest |
We will never use your data for advertising, profiling, or sale to third parties.
Legal Basis for Processing
Where applicable privacy laws require a legal basis for processing personal data (such as the GDPR), we rely on the following grounds:
- Contract performance: Processing is necessary to provide the Service you have signed up for — including account management, balance crediting, and proxy access.
- Legitimate interests: We process certain technical and usage data to detect fraud, prevent abuse, ensure security, and improve platform performance.
- Legal obligation: In some cases, we may be required to process or retain data to comply with applicable laws or respond to lawful requests from authorities.
- Consent: Where we send optional marketing communications, we do so only with your explicit consent, which you may withdraw at any time.
Data Sharing & Third Parties
We do not sell, rent, or trade your personal data. We may share limited data with trusted third parties only in the following circumstances:
- Payment processors: Cryptocurrency payment infrastructure providers that facilitate balance top-ups. These providers operate independently on public blockchains and may have their own privacy policies.
- Infrastructure providers: Cloud hosting and server providers that host our platform, operating under strict data processing agreements.
- Legal authorities: Law enforcement or regulatory bodies when required by applicable law, court order, or to protect our rights and the safety of others.
- Business transfers: In the event of a merger, acquisition, or sale of assets, user data may be transferred as part of the transaction, with notice provided in advance.
Cryptocurrency Transactions & Blockchain Data
Our Platform exclusively uses cryptocurrency for payments. There are important privacy implications you should be aware of:
- Blockchain transactions are public and permanent by design. Once recorded on a public blockchain, transaction data (wallet address, amount, timestamp) cannot be erased.
- We store your deposit wallet address and transaction hashes internally for balance reconciliation purposes.
- We do not collect or verify your real-world identity in relation to your cryptocurrency wallet unless required by law.
- If you use privacy-preserving cryptocurrencies (e.g., Monero), their on-chain privacy properties are independent from our internal data handling.
Cookies & Tracking Technologies
Our website uses a minimal set of cookies and similar technologies to operate the Platform and improve your experience:
Essential Cookies
- Session cookies to maintain your logged-in state while using the dashboard.
- Security tokens to protect against CSRF attacks.
Analytics
- We may use privacy-respecting analytics tools to understand general usage patterns on the landing page (page views, traffic sources). No personally identifiable information is collected in this context.
We do not use third-party advertising cookies, behavioral tracking, or fingerprinting technologies. You can disable non-essential cookies via your browser settings without affecting core Platform functionality.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy:
| Data Category | Retention Period |
|---|---|
| Account data (email, password hash) | Duration of account + 90 days after deletion request |
| Transaction records | 5 years (legal / financial compliance) |
| Connection & usage logs | 90 days from the date of the session |
| Support correspondence | 2 years from last interaction |
| Analytics / website data | 12 months, aggregated and anonymized |
After the applicable retention period, data is securely deleted or irreversibly anonymized.
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data. Contact us at contact@residentialproxy.online to exercise any of them:
Right to Access
Request a copy of the personal data we hold about you.
Right to Rectification
Ask us to correct inaccurate or incomplete data we hold about you.
Right to Erasure
Request deletion of your data, subject to legal retention obligations.
Right to Restriction
Ask us to limit processing of your data in certain circumstances.
Right to Portability
Receive your data in a structured, machine-readable format.
Right to Object
Object to processing based on legitimate interests or for direct marketing.
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or disclosure:
- All data transmitted between your browser and our servers is encrypted using TLS 1.2 or higher (HTTPS).
- Passwords are stored using strong one-way hashing algorithms (bcrypt or equivalent).
- Access to personal data is restricted to authorized personnel on a need-to-know basis.
- Our infrastructure providers are selected for their security certifications and data protection practices.
- We conduct periodic reviews of our security practices and update them as needed.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will:
- Update the "Last updated" date at the top of this page.
- Notify registered users via email for significant changes.
- Display a notice on the dashboard or website where appropriate.
Continued use of the Service after any policy update constitutes your acceptance of the revised Privacy Policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your data, please reach out to us:
- Email: contact@residentialproxy.online
- Support ticket system via the client panel dashboard.
- We aim to respond to all privacy-related inquiries within 5 business days.
Questions about your data?
Our team is here to help with any privacy concerns, data requests, or questions about how we handle your information.