Terms & Conditions

By accessing, registering for, or using the services offered on this website (hereinafter "the Service" or "the Platform"), the user (hereinafter "the Client" or "you") agrees to be bound by these Terms and Conditions, as well as our Privacy Policy and Acceptable Use Policy. If you do not agree with any of these terms, please refrain from using the Service.

We reserve the right to modify these Terms at any time. Modifications take effect upon publication on the Platform. Continued use of the Service after any modification constitutes acceptance of the updated Terms. We will make reasonable efforts to notify registered users of material changes via email.

The Platform provides access to a network of residential and mobile proxies through a prepaid bandwidth package system.

router Proxy Types

• check_circle
  Residential Proxies: IP addresses assigned by ISPs to real home devices, across 195+ countries. Price: $3.00/GB for the first 10 GB; $1.75/GB from the 11th GB onward.
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  Mobile Proxies: IPs from real 4G/5G/LTE carrier networks with high rotation. Price: $6.00/GB for the first 10 GB; $3.50/GB from the 11th GB onward.

data_usage Bandwidth Packages

• check_circlePackages are purchased in GB units and are valid for 30 calendar days from activation.
• check_circleUnused bandwidth expires automatically at the end of the 30-day period — no rollover, no compensation.
• check_circlePackages are personal and non-transferable between accounts.

swap_horiz Supported Protocols & Sessions

• check_circleHTTP, HTTPS, and SOCKS5 protocols on all proxy types.
• check_circleRotating sessions (new IP per request) and sticky sessions (same IP for up to 120 minutes).
• check_circleAuthentication via username/password or IP whitelisting.

Our residential and mobile proxy network operates through a peer-sourced infrastructure model. IP addresses available through the Service originate from real devices — including home computers, smartphones, and other connected devices — whose owners have voluntarily opted into a network-sharing program operated by our infrastructure partners.

• check_circleAll devices in our network participate through consent-based peer programs compliant with applicable law.
• check_circleThe Platform acts as an intermediary providing access to this IP pool. We do not own the endpoint devices.
• check_circleThe same IP may be used by multiple clients at different times. Exclusive IP assignment is not guaranteed unless explicitly stated in a specific plan.
• check_circleThe IP pool's size, geographic distribution, and availability may vary and cannot be guaranteed.

Creating an account is required to access the Service. By registering, the Client warrants that:

• check_circleAll information provided during registration is truthful, current, and complete.
• check_circleThey will keep account information up to date throughout the life of the account.
• check_circleThey are the sole holder and responsible party for their account credentials.
• check_circleThey will not share, sell, or transfer account access to third parties without explicit written permission from the Platform.
• check_circleThey will notify the Platform immediately upon becoming aware of any unauthorized use of their account.

The Platform shall not be liable for losses arising from the Client's failure to maintain account security. You are fully responsible for all activity conducted under your account.

The Service is intended exclusively for adults. By creating an account or using the Service, you self-certify that:

• check_circleYou are at least 18 years of age, or the age of legal majority in your jurisdiction if higher.
• check_circleIf registering on behalf of a legal entity, you have the authority to bind that entity to these Terms.

account_balance_wallet Prepaid Balance System

The Platform operates exclusively on a prepaid balance system. All payments are processed through cryptocurrency. Currently accepted currencies include Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Tether (USDT), USD Coin (USDC), and BNB. The full current list is always available in the user dashboard and is subject to change.

link Blockchain Confirmations & Crediting

• check_circleBalance is credited only after the transaction reaches the required minimum network confirmations for the respective cryptocurrency.
• check_circleThe Platform is not responsible for delays caused by network congestion, low gas fees, or other blockchain-level issues outside our control.
• check_circleAlways use the deposit address shown in your dashboard at the time of payment. Sending funds to outdated addresses may result in permanent loss for which the Platform bears no liability.

currency_exchange Exchange Rates & Volatility

Your balance is expressed in USD. Credit is calculated at the market exchange rate at the moment the transaction confirms on the blockchain. Price fluctuations between initiation and confirmation are your sole responsibility.

toll Network Transaction Fees

All blockchain network fees (gas fees, miner fees) are your responsibility and are not included in the credited amount.

money_off No-Refund & No-Chargeback Policy

Bandwidth is deducted from your active package based on the geographic filter level applied to each proxy connection. Understanding this is critical to managing your package effectively:

When a State or City filter is active, every 1 GB of actual data consumed deducts 2 GB from your package. This applies to both residential and mobile proxy types without exception.

The double-deduction rate reflects the additional infrastructure cost of routing traffic through geographically precise IP pools. This pricing structure is contractually binding — by purchasing any package you expressly agree to these deduction rules and waive any claim based on this rate differential.

Each bandwidth package has a strict validity period of 30 calendar days from the activation date. Upon expiration:

• check_circleAll unconsumed bandwidth in the expired package is permanently forfeited — no compensation, credit, or rollover.
• check_circleProxy access is suspended automatically until a new package is purchased using available account balance.
• check_circleExpiration reminder notifications may be sent but their non-delivery does not extend the validity period or create any liability for the Platform.

Your prepaid account balance (USD-equivalent credit not yet allocated to a bandwidth package) is governed by the following rules:

• check_circleNo expiry: Your account balance never expires. You may top up at any time and use that balance whenever you choose, with no time pressure.
• check_circleNon-withdrawable: Balance cannot be withdrawn, transferred to another account, or converted back to cryptocurrency. It may only be used to purchase bandwidth packages on the Platform.
• check_circleNon-transferable: Balance is tied to your account and cannot be gifted, sold, or moved to any other account.
• check_circleForfeiture upon breach termination: If your account is terminated due to a violation of these Terms or the Acceptable Use Policy, any remaining balance is forfeited immediately with no right to recovery.
• check_circleForfeiture upon voluntary account closure: If you request account deletion, any remaining balance at the time of closure is forfeited. We recommend spending your balance before requesting deletion.

Use of the Service is subject to our full Acceptable Use Policy, incorporated into these Terms by reference. Key summary:

check_circle Permitted Uses

• check_circleMarket research and legitimate public data collection (web scraping).
• check_circleAd verification and multi-account management for professional purposes.
• check_circleGeographic content testing, SEO monitoring, and application QA.
• check_circlePrivacy protection during lawful browsing activities.

block Prohibited Uses

• cancelAny illegal activity under any applicable jurisdiction.
• cancelFraud, phishing, spam, malware distribution, or DDoS attacks.
• cancelUnauthorized system access, credential stuffing, or hacking.
• cancelChild sexual abuse material (CSAM) or any content exploiting minors.
• cancelAd fraud, click fraud, or artificial engagement inflation.
• cancelViolation of third-party intellectual property or privacy rights.

Violations entitle the Platform to immediately suspend or terminate your account without refund and report the activity to competent authorities.

The Platform reserves the right to suspend or permanently terminate accounts in any of the following circumstances:

• cancelBreach of these Terms, the Acceptable Use Policy, or any other Platform policy.
• cancelFraudulent, abusive, or suspicious activity detected by automated or manual monitoring.
• cancelFormal request from competent law enforcement or regulatory authorities.
• cancelProvision of false, misleading, or incomplete registration information.
• cancelDiscovery that the account holder does not meet the age requirement in Section 5.

We strive to maintain high availability and publish uptime statistics as performance indicators. The following applies:

• check_circleAny uptime figures on our website (including "99.9% uptime") are historical performance metrics, not contractual SLA guarantees.
• check_circleThe Platform does not guarantee uninterrupted, error-free, or continuous availability of the Service.
• check_circleScheduled maintenance, emergency repairs, or force majeure events may cause interruptions without prior notice.
• check_circleNo credits, refunds, or compensation will be issued for downtime or performance degradation, unless expressly agreed in a separate written contract.

The Platform collects and processes personal data in accordance with our Privacy Policy, incorporated into these Terms by reference, and in compliance with Colombian Law 1581 of 2012 (Habeas Data). Key points:

• check_circleWe collect only data necessary for the Service: registration data, transaction records, and connection metadata.
• check_circleWe do not log or inspect the content of traffic transmitted through our proxy network.
• check_circleWe do not sell or share your personal data with third parties for commercial purposes.
• check_circleData may be disclosed to Colombian authorities when required by law or valid legal order.

To the maximum extent permitted by applicable Colombian law, the Platform shall not be liable for:

• cancelService interruptions, technical failures, or temporary or permanent unavailability.
• cancelLoss of data, revenue, profits, or business opportunities from use of the Service.
• cancelIndirect, incidental, special, punitive, or consequential damages of any nature.
• cancelActions of third parties, including target websites, IP pool providers, or network operators.
• cancelCryptocurrency value fluctuations affecting your balance's effective purchasing power.
• cancelYour violation of any third party's terms of service when using our proxies.

In all cases, the Platform's maximum aggregate liability for any claim shall not exceed the amount of your current account balance at the time the claim arises.

All elements of the Platform — software, source code, design, logos, trademarks, documentation, and content — are the property of ResidentialProxy.online or its licensors, protected under Colombian Law 23 of 1982 and Decision 351 of the Andean Community (CAN).

The Client acquires no ownership rights over such elements. Reproduction, distribution, reverse engineering, or modification of any Platform component without prior written authorization is strictly prohibited and may give rise to civil and criminal liability under Colombian law.

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Colombia. The Platform's operations are based in Cúcuta, Norte de Santander, Colombia.

handshake Amicable Resolution

In the event of any dispute arising out of or relating to these Terms or the Service, the parties agree to first attempt resolution through good-faith direct negotiation. Either party may initiate this by sending written notice describing the dispute. The parties shall have thirty (30) calendar days from receipt of such notice to reach a resolution.

gavel Jurisdiction

If amicable resolution fails, the dispute shall be submitted to the exclusive jurisdiction of the competent courts of Cúcuta, Norte de Santander, Colombia. Both parties expressly waive any objection to venue or jurisdiction in these courts.

verified_user Consumer Rights

Nothing in these Terms limits or excludes any rights you may hold as a consumer under Colombian Law 1480 of 2011 (Estatuto del Consumidor) that cannot lawfully be excluded by private contract.

If any provision of these Terms is declared null, invalid, or unenforceable by a competent court under Colombian law, that provision shall be modified to the minimum extent necessary to make it valid and enforceable. All remaining provisions shall continue in full force and effect.

For any inquiries, complaints, or requests related to these Terms or the Service, contact us through the following channels. We aim to respond to all formal inquiries within 5 business days.

• check_circleEmail: contact@residentialproxy.online
• check_circleSupport ticket system via the client panel dashboard.
• check_circleRegistered address: Cúcuta, Norte de Santander, Republic of Colombia.